The tracking number for your package is issued as soon as Japan Post comes and picks up your parcel. Mr Suzuki then drives his van to our local postal office where by the package is then transferred to a bigger truck that heads to the Tokyo International Post Office which is also displayed as "outward office of exchange" on the status updates.
An email is then sent to customers who had their package picked up that contains the tracking number and a list of items that were sent. Sometimes large orders will need to be split into a few boxes.
When the status of the tracking becomes "Dispatch from outward office of exchange" then it means that your package either about to or just hopped on the plane.
After this point, the shipping status may not be updated for days on end. The reason why we have no control over this is because we currently do not own the Japan postal service nor the airlines nor the postal services in your country. Once we become big enough to buy all these parties then I will make sure they update the status in a timely manner.
We ask that you do not contact us within 7 business days of your package being shipped - even if your previous packages only took a couple of days to reach you. It's reasonable to say that this is a big planet and that your package may take at least 7 business days to reach you. Business days are Mon to Fri and do not include public holidays.
However, if you do contact us asking where your stuff is within 7 business days then we will have to presume that you are in urgent need of the product - but because we cant deliver in the speed that you require, we wont be able to take orders from you in the future because we do not want to further disappoint you.
We will launch an investigation into missing packages but can only do so after 1 month per Japan Post regulations - this involves Japan post and the postal service in your area.
You can contact us after 7 business days have passed since you ordered the product and we will flag your order but cant do anything unless 1 month has passed per Japan Post regulations.