As you have already learned, we currently have no control over the transportation networks or natural phenomena that may or may not affect the speed of your package arrival times BUT there are things you can do to speed up the time it takes to get your package out the door.
- Triple check your address. An order confirmation is sent to you after you placed your order which contains the address that you typed. If you panicked because you was afraid of something selling out and accidentally typed
The White Housethen immediately reply to the order confirmation email and tell us your correct address. If your package was not sent out yet then we can change it for you. If your package was already sent out then here is nothing we can do after Japan Post has collected the package.
1600 Pennsylvania Avenue NW
Washington, DC 20500
You can try contacting your local postal service with the tracking number to have it delivered to the correct address. If all fails then the package is usually returned to us.
We can resend the package but we will have to charge you for shipping to have it sent out again. If your order qualified for free shipping in the first place then it just means that we paid for the shipping - it does not mean that Japan Post likes you too and provided free shipping.
- Make sure the contents in your order is correct. If you want to add something after then your order will obviously be delayed. We will edit your order and send you an invoice. Once you paid for the outstanding amount, our system will mark your order as "paid" and we can proceed to ship.
Remember that we are in Tokyo and the time difference can add half a day to your order because when we send mail it could be your bed time.
- Use Paypal when paying. Paypal has protection for both you and the seller. The credit card field on the site is processed by Stripe. We do have fraud filters in place but sometimes they can take a while to do number crunching which may affect the out-the-door time of your order.
- If you are ordering a Smart Doll for the first time, leave a note on how you discovered Smart Doll. If you have no previous order history with us and are ordering apparel or accessory then let us know where you bought your Smart Doll - it does not matter where you bought the Smart Doll.
We need to know that the accessories you are buying is for a Smart Doll you own. The reason is that some folks buy a wig or a dress thinking that it comes with a whole Smart Doll.
Smart Doll accessories do not fit other doll brands. Previously folks have bought stuff for their non Smart Doll and have given us a hard time saying that as a "doll maker" we should make stuff that fits all dolls - we prefer to avoid contact with these kind of folks ;-)
- Do not ask any of the following...
"can you lower value for customs" - because we will hold your order and send you this link until you give us the OK to ship.
"can you get this to me by the blah of May" - because we will hold your order and send you this link until you give us the OK to ship.
"can you ship in a discreet box" - because we will hold your order and send you this link until you give us the OK to ship.