日本語は英文の後に続きます。
Update 2020/04/03 08:00 JST
While we cant completely shutdown by asking our employees to work at home, I want to reduce the amount of time my team has to spend on the trains. For this reason we will be taking every Friday off for the next 4 weeks. Our work is very hands on so we cant work from home. This means that Mirai Store will also be closed every Friday.
While we will be off on Fridays - this does not affect the time that we usually take to get stuff out the door - we officially ask for 2 - 5 business days.
However shipping times are affected by the pandemic depending on where you are. Japan Post has specifically announced that they wont be shipping to certain regions in their announcement.
https://www.post.japanpost.jp/int/information/2020/0401_02_en.html
That announcement does not affect our top countries America, Germany, United Kingdom, Canada and Australia.
The guy from Japan Post who came to pick up packages yesterday said that Japan Post *was* accepting packages to the said regions in the PDF *but* that it would just take time.
I would say for now just go ahead and place an order and we will try to get it out one way or the other - or refund you if we cant. Only place an order if you are good and playing the waiting game - don't order if you need your stuff in the same speed that stuff usually arrives when there is no pandemic. Please remember that we do not have control of what happens to packages after it leaves the nest and that you should expect delays during the pandemic.
We are also looking into other courier services and may be able to switch to that service for an affected area. I checked shipments that we sent to the US last Thursday and it looks like most of them arrived in customers hands by our Tuesday.
Please keep an eye out on my Instagram for latest updates.
https://www.instagram.com/dannychoo/
You can also bookmark the News Updates page.
https://support.smartdoll.jp/hc/en-us/sections/360008141912-News-Updates
ミライストアは新型コロナウイルス感染症の拡大防止対策として、多く集める日曜はしばらく休みです。
また、スタッフが電車を乗る機会を少しでも減らせるように当分毎週金曜日もお休みします。出荷は月〜木曜日行います。休みの日には警備員しかいないのでご注意を。
