Quality and business philosophy
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About our product quality
I thought I’d take this opportunity to keep folks aware of how we make products here in Smart Doll Land.The photo abo... continue reading
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About our design and business philosophy
This is a photo of the actual product version of Destiny which is on her product detail page. We only take orders wh... continue reading
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About one of our core beliefs
Wabi Sabi is a set of Japanese design principles which we use as a foundation for not only the product design but als... continue reading
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About Stain Risk Ratings
TLDR (SUMMARY) The Too Long Didn't Read Summary - we understand that Smart Doll is a hefty investment to make and th... continue reading
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About discoloration and staining
Smart Doll is made of synthetic polymers which are commonly known as “plastics.” Just like all polymers that range fr... continue reading
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About our weathered apparel
It’s important to set expectations to avoid disappointment. Companies who are only after your money would very rarel... continue reading
Shipping
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Why has the tracking number not updated?
The tracking number for your package is issued as soon as Japan Post comes and picks up your parcel. Mr Suzuki then d... continue reading
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Can you lower the declared cost of the parcel?
Aladdin's genie said "ask and you shall receive" but if you ask this question then we will give you a link to this po... continue reading
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I need this for a birthday - can you ship this quick for me?
We would love for you to have your stuff yesterday but unfortunately we are reliant on services that we do not run (y... continue reading
Warranty and Returns
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Cancelations and Returns
If the following is cool then awesome! If not then it means that we wont be able to meet your expectations in which c... continue reading
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Warranty
Each and every Smart Doll is hand made in our Tokyo studio. Each goes through rigorous testing and we take photos (th... continue reading