SMART DOLL SUPPORT CENTER Help Center home page
SMART DOLL SUPPORT CENTER Help Center home page
  • Washing apparel and wigs

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    We personally don't recommend washing either the wigs or clothes but if you need to get rid of smelly odors like smoke or food then use some Febreeze which is what we use. Washing Smart Doll apparel items can cause them to shrink. For our weathered apparel items, we factor in the shrinkage rate based on the material but they may further shrink if you wash them.

  • What are "stain prevention measures" ?

    As you already know (because you agreed to the terms before making a purchase), any item of apparel has the possibility to leave a stain.

    There are however measures that you can take to minimize the risk of staining such as...

    • Use stain prevention innerwear.
    • Use a Cortex body.
    • Regularly change your Smart Doll.
    • Regularly check for signs of staining.
    • Keep away from strong odors - a great reason to stop smoking!
    • Try to keep away from moisture.
    • Don't leave them in the sun for prolonged periods of time.
    • Stick to reputable Smart Doll sellers - you don't need to buy our apparel items but if you are buying from others then make an enquiry about the level of possible staining. Some manufacturers purposely make items that stain in seconds - you can tell by just rubbing them in your hands.
  • Cleaning stains with thinner

    thinner.jpg Some of our apparel items may leave a stain. Each product detail page will list the staining risk which is Low, Medium, High.
    If you do encounter staining and you are able to discover it early then you may be able to remove the stain with paint thinner. The thinner we use is Mr Hobby Color Thinner 250. Just use some cotton bud or tissue paper and rub the affected area.